if you have purchased a Huts and bay item from one of our Authorized Dealers, please contact them directly regarding their return policy.
To be eligible for a full refund new, unused products must be clean and free of dog hair. If the product has been tried on and contains dog hair, all dog hair must be removed from the product to avoid a cleaning fee.
Products requiring cleaning (including removal of dog hair) will be charged a $5 cleaning fee.
All Housing (Teepee Tent, Cat Diamond, Cushion) is final sale unless it is never opened and in it’s original packaging.
Once we receive your return, we inspect your item(s) and then initiate a refund. Our goal is to process your return within three to five business days of receipt. Credits may take up to an additional five business days to post to your account. Given shipping and processing time, the return process can take up to two to three weeks.
Final credit to your account depends on the policies of the bank or institution of your original payment method.
We will notify you via email when your return has been processed.
Please note: refunds do not include shipping costs paid on your original order (if applicable).
We want to make sure our gear is right for your canine companion. Our exchanges are processed as new orders.
Begin by following the return process for your order. Then place a new order for the size/color you need. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait. Shipping charges may apply to new orders.
INTERNATIONAL RETURN & EXCHANGE
Unfortunately, any International orders are final sale and cannot be returned or make an exchange. Please see our size chart and measurements carefully before making an order. We truly apologize for any inconvenience.
Need a different size or color? To avoid a return shipping fee, please contact us with your wish to exchange product names and new order number and we will gladly send a free return label.
RETURNSStart your return
We stand proudly behind our highest quality products, but you and your companion’s 100% satisfaction comes first! We will gladly accept unused, tags attached products within 30 days of original purchase date. All return products do not include a return label.