if you have purchased a Huts and bay item from one of our Authorized Dealers, please contact them directly regarding their return policy.
To be eligible for a full refund or credit, new, unused products must be clean and free of dog hair. If the product has been tried on and contains dog hair, all dog hair must be removed from the product to avoid a cleaning fee.
Products requiring cleaning (including removal of dog hair) will be charged a $5 cleaning fee.
Once we receive your return, we inspect your item(s) and then initiate a refund. Our goal is to process your return within three to five business days of receipt. Credits may take up to an additional five business days to post to your account. Given shipping and processing time, the return process can take up to two to three weeks.
Final credit to your account depends on the policies of the bank or institution of your original payment method.
We will notify you via email when your return has been processed.
If you are not eligible for a cash refund, we will send you an email with your e-gift card exchange amount and directions for how to use it.
Please note: refunds do not include shipping costs paid on your original order (if applicable).
We want to make sure our gear is right for your canine companion. Our exchanges are processed as new orders.
Begin by following the return process for your order. Then place a new order for the size/color you need. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait. Shipping charges may apply to new orders.
We back everything we make with our Ironclad Guarantee. If your item isn’t working for you, send it in for a return, hassle free, anytime.